I take both the family vehicles here for any maintenance I need. Great place, friendly staff, always quality work. Thanks!
On July 4th we had a collision and heard good things about Wright Way so that is where our vehicle has been since. They did manage to throw it together a few weeks ago after repairing the AC and some body work. However while we were driving down the highway the hood flew up and cracked our windshield. Luckily no one was injured.
We have been waiting patiently for our vehicle to be completed for repair for quite some time now. We really feel this has skewed our view on your services. It is very shameful of Wright Way to stand behind such work. No one calls us to let us know how the repair is going. The first time we had the repair done it was done incorrectly. That mistake could have cost you more than you know. My wife was driving down the highway when her hood flew up and smashed into the windshield. Luckily no one was injured. I am guessing the safety latch was not fixed properly. I don't know what happened but Wright Way made sure no one called and apologized or even felt this was a more urgent repair. Someone could have gotten seriously injured and for that I will make it my goal to be a pain in your ass if I have to, so please feel free to contact me if you have any questions or concerns. I expect our vehicle to be repaired tomorrow. Thank you.
I had a very difficult problem with my car I could not have figured out without the fast and knowledgeable help of Wrightways team thanks again for getting me back in the road and safe
This is the same letter I sent to Wright Way.
I took my truck in for body work. The service was very quick. When I got the truck back there were just a few things I was picky about and they are very understanding and fixed it. The Wright's are good people and have always treated me like family. Also great to chat with them as well!
Great service; meticulously took the time to troubleshoot my vehicle's problem. Continuously kept me advised of the progress and status of my repairs. Costumer service is well above my expectations.
I respect the mechanics knowing that repairing things can take time. However no completion time was given, no updates, no courtesy calls, no apologies were given to me. In fact they lie and say the vehicle will be fixed and then when you have to call them to check on it they say a few more days. This keeps happening. It is unprofessional and I will make it my mission to keep people from going here. I will keep telling my story if I have to. Our vehicle was supposed to be done Monday because they were going to paint the new hood, surprise, it is not finished. So they guarantee that our vehicle will be finished Tuesday evening. I will keep this updated so I can give a fair and unbiased review. Thank you for your time.
Wright Way Collision Repair Inc is a US Car Repair based in Albany, Indiana. Wright Way Collision Repair Inc is located at 920 W Walnut St, Albany, IN 47320, USA.
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